Shipping & Frequently Asked Questions
Shipping & Frequently Asked Questions
At Owndecoronline, we strive to make your shopping experience seamless and stress-free. Below you’ll find detailed information about our shipping process and answers to frequently asked questions.
We aim to process all orders within 2 or 3 business days, excluding weekends and public holidays. Once your order is processed, it will be prepared for shipping.
2. Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. You’ll see the exact shipping cost before completing your purchase.
If you have any questions about shipping, feel free to contact us at [Insert Contact Email or Phone]. We respond to shipping inquiries within 6-8 hours.
3. Delivery Time
Delivery typically takes 6-10 business days, depending on your location. Please note that delivery times are estimates and may vary due to factors outside our control, such as weather or carrier delays.
4. Tracking
Once your order has shipped, you will receive a tracking number via email. Use this to monitor your shipment's progress until it reaches you.
For further assistance, don’t hesitate to reach out to us—we’re here to help!
Frequently Asked Questions (FAQs)
1. How long does it take to process my order?
We process orders within 2 or 3 business days, excluding weekends and holidays.
2. Can I change my shipping address after placing an order?
If you need to update your shipping address, contact us as soon as possible . We can make changes if your order has not been shipped.
3. What shipping carriers do you use?
We partner with reliable carriers such as [FedEX,USPS] to ensure your order arrives safely and on time.
4. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary based on your location.
5. What if my order is delayed?
While we strive for timely deliveries, delays may occur due to factors beyond our control, such as weather or carrier issues. Please use your tracking number to monitor your shipment or contact us for help.
6. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately with your order number and photos of the damaged items. We will work quickly to resolve the issue.
7. Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of delivery, provided the item is unused and in its original packaging. Visit us Returns & Refunds Policy for more details.
8. How can I track my order?
You will receive a tracking number via email once your order ships. Use it to track your package on the carrier’s website.